FAQ

Help Center

Frequently Asked Questions

Find quick answers to common questions about our products, shipping, returns, and payment options.

Shipping & Delivery

Where do you deliver?

We deliver exclusively within the United Kingdom.

How much is shipping and how long does it take?

We offer a flat shipping rate of £14.00 GBP. Order processing takes 1 to 2 business days, and transit time is 2 to 4 business days. Total estimated delivery time is 3 to 6 business days.

How can I track my order?

Once your order has shipped, you will receive an email with your tracking number. You can also track your package directly using our Track Your Order page.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of item receipt. Items must be unworn, unused, in original packaging, and accompanied by proof of purchase.

How long does it take to process a refund?

Once we receive and inspect your return, approved refunds are credited back to your original payment method within 7 business days.

Products & Payments

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express, Maestro) as well as digital wallets including Apple Pay, Google Pay, and Shop Pay. All prices are charged in GBP (£).

Are the storage chests difficult to assemble?

No, our fabric drawer chests are designed for fast, hassle-free assembly. Each package includes clear instructions and all required hardware.