Privacy policy

This Privacy Policy describes how Rumraisin (operated by RUMRAISIN LIMITED, "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from rumraisin.shop.

1. Personal Information We Collect When you visit our store or make a purchase, we collect certain information to fulfill your order and improve your shopping experience, including:

  • Contact Information: Full name, billing address, shipping address, email address, and phone number.

  • Payment Information: Payment details (credit card, debit card, or third-party payment provider details). Note: We do not store full credit card numbers on our servers.

  • Order Details: Products viewed, purchased, or added to your shopping cart.

  • Device & Usage Data: IP address, browser type, operating system, and interaction with our website through cookies.

2. How We Use Your Personal Information We use your personal information to provide our services, which includes:

  • Processing and fulfilling your orders, including processing payments and arranging delivery.

  • Communicating with you regarding order updates, customer service inquiries, or technical support.

  • Screening orders for potential fraud or risk.

  • Improving and optimizing our store design, product offerings, and user experience.

3. Sharing Your Information We share your personal information with necessary third parties to assist us in operating our business and serving you:

  • Service Providers: Platform providers (e.g., Shopify), payment gateways, and shipping/courier services necessary to complete your transactions and deliver your items within the UK.

  • Legal Compliance: We may share your information to comply with applicable UK laws, regulations, or legal requests.

4. Data Retention When you place an order through our website, we will retain your order information for our records unless and until you ask us to erase this information, subject to statutory tax and financial reporting requirements under UK law.

5. Your Rights If you are a resident of the United Kingdom, you have the right to access the personal information we hold about you, request that your information be corrected or updated, or ask for your personal data to be deleted. To exercise these rights, please contact us using the information below.

6. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a request, please contact us:

  • Company Name: RUMRAISIN LIMITED

  • Company Number: 06917233

  • Registered Address: Gainsborough House, 59-60 Thames Street, Windsor, Berkshire, SL4 1TX, United Kingdom

  • Email: support@rumraisin.shop

  • Phone: +44 754 0573289